Choose one of the following companies:
Food Delivery Services Footwear Retailers
Uber Eats Russell and Bromley
Just Eat Clarks
If you choose any other company you will be graded 0.
Use a portfolio approach (visuals and written commentary) to demonstrate how four of the seven marketing mix elements the company has used in the UK since 2019 reflect how it divides the market (Segmentation), who it is seeking to serve (Targeting), and how it wants to be perceived by the target market segment (Positioning). (40 marks) Take pictures or use screen shots to evidence your findings. MAKE SURE THAT ANY SCREENSHOTS ARE WITHIN THE LAST THREE YEARS OR YOU WILL LOSE MARKS. ALSO ENSURE THEY ARE ONLY UK BASED.
• Write about the Segmentation bases the company uses, the parts of the segment they are Targeting and their probable Positioning.
• Research any four of the marketing mix elements (P’s) that are visible to the public and consider how they are used to reinforce/ underpin the company’s STP. Choose four that you will write about and support with visual evidence.
• Submissions that put the P’s in a table were not as strong as others so this format is not recommended.
• Here are some questions you can ask yourself under each of the marketing mix categorises and remember to focus on four:
• Promotional Mix and Activity. This will likely be the most visible marketing mix element, and it is advised you include it in your assessment. Remember this is the only marketing mix tool with its own sub group. You only need to include the ones you think are most important to the company, NOT ALL TEN.
o Advertising (where and how do they advertise? what are the messages/ target audience/positioning/ brand signals etc.)
o Public Relations and Publicity (what are others saying about the company in the mainstream and industry press and third party media channels? What press releases has the company issued?)
o Events and experiences- (What activities and programmes does the company sponsor? is the company undertaking any CSR? / are they sponsoring community groups/ events? why do you think they do this?)
o Personal Selling (How are staff members used to promote the company)
o Direct Marketing (sign up to their newsletters/ mailing lists- what promotions do they send you?)
o Packaging- How does the company use its packaging to promote itself?
o Mobile Communications How does the company promote itself using mobile devices such as tablets, phones and laptops- think about ads/ SMS messages.
o Online Communications what online platforms does the company use to engage existing or potential customers, raise awareness, improve image or generate sales. Look to owned media such as websites, blog pages, and apps. Do not include social media here as it has its own category.
o Word of Mouth Marketing (Is there evidence of testimonies? What are others saying about the company? There is some crossover with earned channels from 2.7, above so avoid duplication)
o Social Media Marketing- (How is the company utilising social media? What types of messaging/ conversations are taking place and how does this reflect/ reinforce positioning and brand personality?)
o Consider the theories/ models/ strategies that you have been taught- can you see them being reflected or applied in your findings?
• Product- What are their products? How are they displayed? How is branding used in the packaging? Is there evidence of the product life cycle or appeal to Roger’s Diffusion of Innovation segments?
• Place- Where are the products/ services accessed (i.e. online, brick and mortar, via a third party)? What delivery options do they have? How does this reflect strategy?
• Price – What pricing strategies are they applying? How does this reflect their generic strategy?
• People- How are staff used in the business? What efforts do they make to create a community amongst customers?
• Physical evidence- How does the company demonstrate its existence? This is more relevant to service based companies so bear that in mind. Areas such as logo, website, branding will be key here.
• Process- How many steps to contact/ purchase/ complaints are there? Is the process more complex than competitors, or less so?
• Within your findings you should include analysis on how the company has applied business and marketing strategies, theories and models that you have been taught in this module. (30 marks)
• This is not a separate task so you must include theory in your research findings of each of the chosen four P’s. Your findings of the four selected P’s must not merely rely on description. To increase marks you need to include how they reflect taught theory, strategy, and models.
• The best way to do this is to:
a) Describe what you find.
b) Analyse your findings (why have they done this and/ or what is the likely impact?).
c) Link your findings to taught theory/ strategy/ models.
• To conclude your portfolio, identify and/or suggest metrics the company has available to measure the success of its marketing activities. (20 marks)
• How does/ can the company measure effectiveness? (i.e. company KPI data/ social media comments, likes, shares).
The content of your portfolio must display academic skill and integrity, appropriate to level five studies. (10 marks)
• Here you need to apply robust referencing, good grammar and good layout.
• This will include labelling images with numbers that are referenced in your written content (i.e. “Fig. 1 shows X”), creative layout of images, no watermarks on images, Harvard referencing of images and written content, a good array of reference sources.
You must make reference to taught theories/ models/ strategies throughout your work
See above and remember to:
a) Describe what you find
b) Analyse your findings (why have they done this and/ or what is the likely impact?)
c) Link your findings to taught theory/ strategy/ models.
• Knowledge of relevant literature that would permit an understanding of affective marketing mix solutions. This will take the form of strategies and tactical plans that are supported by a sound information base.
• Depth of research and analysis skills that consistently draw on taught theory, models and strategy.
• The ability to identify creative marketing skills and knowledge in a practical and applied situation. The work should demonstrate intellectual originality and imagination.
• Academic skills appropriate to level five studies. This will include grammar, layout and referencing.
Your work must be fully supported with references (cited in the Harvard style). You must use all of the following:
• Kotler, P., Keller, K., Goodman, M., Brady, M., and Hansen, T., 2019. Marketing Management. 4th European Edition. 4th edition. Harlow: Pearson.
• Chaffey, D., Ellis- Chadwick, F., 2019. Digital Marketing, Strategy, Implementation and Practice. 7th edition. Harlow: Pearson
• Andrews, J., and Shimp, T., 2017. Advertising, Promotion, and other Aspects of Integrated Marketing Communications. 10th edition. South West- Cengage Learning.
• At least three other academic sources (e.g. publications/ journals).
**Here is a suggestion as to how you can structure your portfolio**
1. Contents page with word count breakdown.
Brief company introduction and purpose of the portfolio.
3. Segmentation, Targeting and Positioning of company X
Which segmentation base/s is used (Demographic/ Geographic/ psychographic/ Behavioural)
Which specific segment are they targeting? Could it be families, females of a certain age group, Those with a passion for the environment?
What is the company positioning? ( i.e. to provide products/ services at a lower price, better quality, better customer experience, industry experts etc.)
Include visual evidence to support what you write.
4. How four of the marketing mix P’s reflect segmentation, targeting and positioning
4.1 First P (i.e. promotion)
4.2 Second P (i.e. Product)
4.3 Third P (i.e. Place)
4.4 Fourth P (i.e. People)
5. Metrics company X uses to evaluate the effectiveness of its marketing efforts?
Give evidence and make suggestions for the use of of KPI’s/ website and social media analytics/ use of technology (i.e. sensors which count customers who enter stores, to monitor sales conversions).
Include UK based images and content for all sections- other countries are not relevant and will lose marks.
Have strong links to taught theory/ models/ strategy
Harvard reference text and images, throughout and include required reading.